FAQ

What is Newbornposter.com?

Newbornposter.com offers a number of unique and personalized pictures where we scale the illustrations to the child’s actual birth length in 1:1 scale. We also add information such as the child’s name, birth weight and length, as well the place, date and time of birth.

How do you get the child’s picture into 1:1 scale?

We adapt the height of the illustration to the birth length. If you state the birth length as 50 cm, the illustration of the child will be 50 cm high.

Is it adapted to the child’s birth weight?

Babies are born in all shapes and sizes, we have therefore made an ”average baby” where we can adjust the length.

What is the size of the picture?

The size is width: 50 cm x height: 70 cm. (19.7×27.5in).

Does it come with a frame?

No, frames are sold separately. We have a selection of different type of frames you can add to your order (19.7×27.5in)

What paper do you use?

Newborn Posters are printed on 210 g uncoated paper, which gives it a matte and exclusive finish.

In what language do you make Newborn Posters?

The languages we offer are listed under the language selection when you customize your Newborn Poster. If the language you are looking for is not in the list, you can order by email to: hello@newbornposter.com

What does shipping cost?

We offer free shipping worldwide. If you live in the EU, USA, Australia or Norway you will not have to pay customs. If you live outside these countries please check your custom regulations, as all countries have different thresholds.

What is the delivery time?

Free shipping worldwide: 5-8 working days

How are Newborn Posters sent?

Newborn Posters are packed carefully in silk paper and sent with DHL.

What does a Newborn Poster cost?

The price per Newborn Poster is $65 (including tax).

What payment options do you offer?

You can pay by bank/credit card issued by VISA, MasterCard, American Express and PayPal.

How do I know that you have received my order?

You will receive an order confirmation by email right after the payment is completed. If you do not receive an order confirmation within a short space of time, you should first check whether the confirmation has landed in your spam or trash folder. It could also be that you have registered the wrong email address. If so, please contact us at hello@newbornposter.com as soon as possible.

Can I return my poster?

Our Newborn Posters are custom made, we can’t accept returns or offer refunds.

Do I have the right to complain?

Yes. All complaints (damaged or defective posters) should be made within one week from the received delivery. Complaints should be sent to hello@newbornposter.com. Please include an image of the product as well as of the package.

What do I do if I have typed incorrect information?

Once the order is placed you do not have the option to make any changes. Therefore, you should be extra careful when typing in the information about the child, and be completely sure that you have written everything correctly before you send the order.

Who is behind newbornposter.com?

Newbornposter.com is owned by Scandinavian Custom Print AS, and run by Cecilie and Hennie, two hardworking moms who love their jobs. The company has Norwegian owners and is located in Oslo, Norway.

Where are Newborn Posters printed?

All our Newborn Posters are printed in Sweden.

How is the personal data I provide handled?

Newbornposter.com is committed to treating your personal data with respect and care.

Can´t find your question?

If you have any other questions you are welcome to contact us hello@newbornposter.com.