FAQ

What is Newbornposter.com?

Newbornposter.com offers a number of unique and personalized pictures where we scale the illustrations to the child’s actual birth length in 1:1 scale. The illustrations are exactly the same size as the child was at the time of being born, and are a lovely memory for the future. We also add information such as the child’s name, birth weight and length, as well the place, date and time of birth. The quality and clean lines of the design make the picture just as well suited to the lounge as to the kids’ bedroom.

How do you get the child’s picture into 1:1 scale?

We adapt the height of the illustration to the birth length you state when you order? If you state the birth length as 50 cm, the illustration of the child will be 50 cm high.

Are the illustrations adapted to the child’s birth weight?

Babies are born in all shapes and sizes, where the length of arms and legs and the size of the head and tummy will vary from baby to baby. We have therefore made an ”average baby” where we can adjust the length.

What is the size of the picture?

The size is width: 50 cm x height: 70 cm. The size of the picture remains the same regardless of the baby’s birth length.

Can you rotate the illustration so the baby’s face is facing the other side?

You can decide whether the face should face left of right. You will be prompted to choose a face direction when you are customizing the Newborn Poster in our online store.

Does it come with a frame?

No, frames are sold separately. We have a selection of different type of frames you can add to your order (Width: 50 x Height: 70 cm).

What sort of paper is the Newborn Poster printed on?

Newborn Posters are printed on 210 g uncoated paper, which gives it a matte and exclusive finish. Look great and last a lifetime.

In what language do you make newborn posters?

The languages we offer are listed under the language selection when you customize your Newborn Poster. If the language you are looking for is not in the list, you can order by email to: hello@newbornposter.com

What should I do if I want to give a Newborn Poster as a gift but I am unsure which design the recipient would like?

In this case you could buy a gift card. The recipient can then at his/her leisure go in to Newbornposter.com and choose a picture he/she likes. All gift cards are valid for 36 months from the purchase date.

What does shipping cost?

We offer free shipping worldwide. If you live in the EU, USA, Australia or Norway you will not have to pay customs. If you live outside these countries please check your custom regulations, as all countries have different thresholds.

What is the delivery time?

Free shipping worldwide: 5-8 working days

How are newbornposters sent?

Newborn Posters are packed carefully in silk paper and sent with DHL.

What does a newbornposter cost?

The price per Newborn Poster is 65$ (including tax).

How do I pay and what payment options do you offer?

You can pay by bank/credit card issued by VISA, MasterCard, American Express and PayPal.

How do I know that my order is successful in the online shop?

You will receive an order confirmation by email right after the payment is completed. If you do not receive an order confirmation within a short space of time, you should first check whether the confirmation has landed in your spam or trash folder. It could also be that you have registered the wrong email address. If so, please contact us at hello@newbornposter.com as soon as possible.

Can I return my poster?

As all our Newborn Posters are custom made, we unfortunately can’t accept returns or offer refunds unless your poster arrived damaged.

Do I have the right to complain?

Yes. All complaints (damaged or defective posters) should be made within one week from the received delivery. Complaints should be sent to hello@newbornposter.com. Please include an image of the product as well as of the package.

What do I do if I discover that I have given the wrong name, birth length, weight, etc.?

Once the order is placed in the online shop you do not have the option to make any changes to the information you have provided. Therefore, you should be extra careful when typing in the information about the child, and be completely sure that you have written everything correctly before you send the order.

Who is behind newbornposter.com?

Newbornposter.com is owned and run by Scandinavian Custom Print AS, and run by Cecilie and Hennie, two hardworking moms who love their jobs. The people behind Scandinavian Customer Print AS have in the last decade founded several companies and have lengthy experience in graphic design, illustration, printed and digital media, marketing and branding – both nationally and internationally. The company has Norwegian owners and is located in Nydalen, Norway.

Where are newborn posters printed?

All our Newborn Posters are printed in Sweden. We work closely with a printer that has a long-term experience in high quality printing of photographs, visual art and posters.

How is the personal data I provide handled?

Newbornposter.com is committed to treating your personal data with respect and care, and we obtain and store only the personal details necessary to carry out our duties according to our agreement with you. Please read <a href="https://www.newbornposter.com/en/privacy/" for more information.

What are the terms and conditions of sale when I buy a newborn poster?

You can find a summary of our terms and conditions of sale here

What do I do if I have other questions than those listed here?

If you have any questions you are welcome to contact us!